FAQ

Frequently Asked Questions


Orders & Payments

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I change or cancel my order after placing it?
We process orders quickly, but if you contact us within 1 hour of placing your order, we’ll do our best to make changes. Email us at solomonja@mentalilll.com.
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Shipping & Delivery

Where do you ship to?
We ship worldwide! International shipping rates and times may vary depending on your location.

How long will my order take to arrive?
Orders are processed within 1-3 business days. Delivery times:
•    USA: 3-7 business days
•    International: 7-21 business days

How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and link to follow its journey.
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Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging. Visit our Refund policy page for full details.

How do I start a return?
Contact us at solomonja@mentalilll.com with your order number and reason for return. We’ll guide you through the process.

Do you offer exchanges?
We don’t currently offer exchanges. If you'd like a different item, please return your original order and place a new one.
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Product Information

How do I know what size to order?
Check the size guide on each product page. Still unsure? Reach out and we’ll help you choose the best fit.
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Account & Support

Do I need an account to order?
No account is required. Just shop and checkout! However, creating an account allows you to track orders and save preferences.

I forgot my password. What should I do?
Click “Forgot password?” on the login page to reset it via email.

How can I contact customer service?
Email us at solomonja@mentalilll.com or use our Contact form. We aim to respond within 24 hours on business days.